CleanTrak

Integrating digital access with existing car wash hardware

Waves Car Wash wanted customers to enter and use their car wash through a digital app. The problem: all gates, sensors, and wash equipment were already controlled by their POS system, a third-party software that couldn't be changed or rebuilt.

Solution

Uptech added a separate digital layer on top of the existing setup. This layer checks whether a customer has a valid wash or subscription and then sends a simple approval signal to CleanTrak. CleanTrak continues to run all physical equipment as usual.

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High user friction caused by manual, on-site processes

Customers had to buy washes and activate them on location, either through physical terminals or with help from staff. This added wait time slowed repeat visits and felt outdated for customers expecting quick, self-service access.

Solution

Uptech moved the entire flow online. Customers can now pay in advance and start a wash directly from their account when they arrive — no terminals, no staff interaction. Every digital transaction feeds a centralized customer database, driving targeted promotions, refined subscription offers, and long-term customer retention.

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Serving different user behaviors within one service model

Waves Car Wash needed to support two different customer types at the same time: repeat users on subscriptions and first-time visitors who just want a quick, one-off wash. The goal was to do this without making the experience confusing or changing the existing business logic.

Solution

Uptech designed two simple access paths that work together. Subscription customers use the mobile apps, while one-time users go through a lightweight web flow that doesn’t require account creation. Both paths connect to the same backend and on-site activation logic, so the wash process stays consistent.